Please ensure you have read our Terms and Conditions – which you must agree to at checkout prior to purchase. We pride ourselves on the quality of our Products. Each item is carefully inspected before packaging and dispatch and we will not send out any item that does not meet our high standards. If for any reason you are not happy with the product, please accept our sincere apologies and send it back with a note and we will either send you a replacement product or refund your money – whichever you prefer. Please refer to procedure below.
Contact us in writing within 14 days of receipt. Additionally, you may also contact us by phone or email and tell us your intention to return. The goods must be returned, with the original or copy of the delivery note. You must ensure that the goods are packaged adequately to protect against damage. Please use the original or similar protective packaging. We will exchange the goods as requested, or should you wish to cancel your order, we will give you a full refund within 30 days of your cancellation. You have to pay the cost of returning the goods – we recommend a registered/ traceable and insured postage, as we cannot be responsible for lost packages. In the case of exchanges (e.g. for size changes) please note that although we ask you to bear the cost of postage back to us, we will pay for the postage of the replacement items to back to you for all UK delivery addresses. In this way we are, in effect sharing the cost of postage with you for any of your exchanges. For deliveries outside the UK, shipping costs are the responsibility of the customer. Please note that in the unlikely event of the goods actually being faulty or we have incorrectly fulfilled your order, we shall of course pay for postage. Please ring us to arrange.
We will always refund or exchange the item/s if they are returned in perfect condition within 14 days of receiving them. We are sorry that we are unable to take back any hats, socks or footwear that have been used, scuffed, worn or damaged. We will not, as a rule, refund the postage back to us unless we have made a mistake or you are exchanging and it has been agreed with us. Please note that if a customer refuses to accept delivery of goods we will only refund once we have received the returned goods and the refund will be net of any charges incurred by us in recovering them. If a item is sound to be faulty upon fitment, please contact us immediately. We will inform you of the returns procedure. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge. If a product develops a fault after fitment, please contact us for advice. Our staff will advise you of any steps to take before returning the product. Once we have received your package and checked the goods we will normally process these items within 10 working days but please allow up to 30 days for processing.
Glebe Farm EC